ISO 20000:2018 is the world’s first international standard for IT Service Management. The ISO/IEC 20000-1:2018 standard allows companies to demonstrate excellence and prove best practice in IT management. This standard provides evidence-based benchmarks to continuously improve the delivery of IT services. ISO/IEC 20000:2018 was released in 2011 based on the IT infrastructure library (ITIL®) best practice framework, and updated in line with the release of ITIL 4 in 2011.
TThe standard is intended for organizations who provide managed IT services, such as infrastructure and/or applications support, for both external delivery to clients who have outsourced their IT support, and for internal IT groups. A certificate issued by a third-party registrar demonstrates that your IT management system has been certified against the requirements of ISO 20000:2018. Implementing ISO 20000-1:2018 by setting up internal processes gives customers confidence in your ability to deliver quality services through your IT infrastructure. ISO/IEC 20000-1:2018 is the formal specification that defines the requirements for an organization to deliver managed services of an acceptable quality to its customers.
Certification services that reduces risks and saves time for organizations while educating, empowering and enabling leadership to implement, improve and integrate management systems and strategic initiatives.
